If you’ve ruled out the most common issues but are still unable to join games (or host one yourself), it’s likely you are unable to connect to Epic Online Services (EOS) servers.
First, check your device’s system clock to make sure it’s accurate. If the system clock varies from the online clock by a significant amount, it will prevent you from either joining a game, or hosting anyone else.
If your clock is synced and you still can’t connect, check whether your network can access EOS at all:
If you have access to a computer, try the following:
- On PC: Open the “Command Prompt” app > type
ping api.epicgames.dev> Hit enter. - On Mac: Open the “Terminal” app > type
ping api.epicgames.dev> hit enter. - (You can also do the same on your phone. Google “how to ping website on phone”) If you can send and receive packets, your network is able to successfully connect to EOS.
If you are playing on computer and are unable to connect to EOS, you might need to reset your proxy settings:
- On PC: In the Command Prompt again > type “netsh winhttp reset proxy” > Hit enter.
If you are playing on console, or the proxy reset doesn’t work, you may need to check your router settings. Is it possible that epicgames is blocked? By parental controls for example.
If the ping command confirms your network can connect to EOS, but the game still doesn’t work, please contact us for further assistance.